Handle a hazard report
From “someone reported something” to a closed loop: triage, assign, act, and escalate the ones that turn out to be serious.
5 min read · Last reviewed 18 Aug 2026
Triage what came in
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Open Observations. New reports sit in the register with their category, site, photos and any custom answers.
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Read it, then set the priority, the owner and a due date. An unowned report is a report waiting to be forgotten.
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Use comments to ask the reporter or colleagues for what is missing. The discussion stays on the record instead of in a group chat.
Turn it into work
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Raise corrective actions from the report for the fixes it needs, each with its own owner and due date, tracked on the actions board.
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If the category links an inspection template, start the follow-up inspection from the report to check the wider area properly.